Beginning Fall 2013, College of Education Faculty and Staff have the capability of submitting a work order for technology related problems to Technology Support Services in 108 Graves Hall. You can still call the TSS office at 348-2445. This gives users another option for problems or request, such as moving equipment from office to office, or installing a new software program, or requesting a quote for a computer or printer. These are just a few examples. You can also check on the status of the ticket. College of Education users can now submit a ticket in two ways:
- Calling the TSS Office in 108 Graves Hall, 348-2445. This option should be used during normal hours, Monday-Friday, 8am-4:45pm. This option is the one to use for normal problem calls. The TSS Office will take your information and enter your request into the ticket system. You will receive an email that the ticket has been received.
- Online form within MyBama-Tech Tab. Login to MyBama then click on the Tech tab. This option should be used after hours (4:45pm) and on weekends. Also, this option can be used for requests such as office moves and other projects not needing immediate assistance. This option usually takes one-two hours to be sent to the TSS office. You will receive an email that the ticket has been received.
Online Request Located on Tech Tab in MyBama
Online form prepopulated with location information of current faculty, staff, and students. To submit a ticket, click on Submit Service Request. To check the status of a ticket, click on Check Ticket Status. This will give you a list of your tickets, and whether it is open, closed, or in progress. Note: Under the Request Description, type “College of Education” before typing your problem or request. This is to make sure that the problem or request is routed to TSS, and not to another College or OIT. You can also attach a file to the ticket if needed.
Information needed to set up your Bamaed email on your mobile device using Exchange
- Lab 105 (Open Lab): Monday-Thursday, 8am-10pm and Friday, 8am-5pm
- Lab 107 (Open when Class not Scheduled): Monday-Thursday, 8am-5pm and Friday, 8am-12pm
- Lab 109 (Classes Only)
- Lab 305 (Classes Only)
TSS Hours of Operation
Monday – Friday
8:00 am – 12:00 pm
1:00 pm – 4:45 pm
108 Graves Hall